Returns & Refunds Policy

Returns & Refunds Policy

Last updated: October 08, 2026

1. Return Window

We accept returns within 3 days (72 hours) of delivery confirmation. This applies to both in-store purchases and online orders delivered to your address.

2. Eligibility for Returns

Items must meet the following criteria to be eligible for return:

Item Type	Return Eligibility	Condition Requirements
Perishable Items (Fresh produce, meat, dairy)	Conditional	Only if spoiled upon delivery or incorrect item received. Must be reported within 24 hours of delivery with photos.
Non-Perishable Items (Spices, canned goods, dry foods)	Yes	Unopened, in original packaging, with receipt. Must be in resalable condition.
Non-Food Items (Kente cloth, jewelry, cookware)	Yes	Unused, with original tags and packaging. No signs of wear or damage.
Frozen Items	Conditional	Only if thawed upon delivery or packaging damaged. Must still be frozen upon return.

3. Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Opened food products (unless defective/spoiled upon receipt)
• Custom-made or personalized items
• Gift cards and digital products
• Items marked "Final Sale" or "Clearance"
• Products that have been used or consumed partially

4. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 24 hours of delivery at info@kavodafricanmarket.com or call (571) 282-5365
2. Provide photos of the damaged/incorrect item and packaging
3. We will make it right — typically by replacing the affected item or refunding its purchase price, at our discretion. Where a return or pickup is needed, we’ll coordinate the method with you

6. How to Initiate a Return

To start a return process:

1. Contact our customer service at returns@kavodafricanmarket.com or call (571) 282-5365
2. Provide your order number and details about the item(s) you wish to return
3. We will provide you with a Return Authorization Number and instructions
4. Package the items securely with the RA number clearly visible
5. Ship the package to our address (we will provide the exact address)

7. In-Store Returns

For items purchased at our physical store:

• Bring the item and original receipt to our store at 5582 Eureka Dr, Hamilton, OH 45011
• Returns are processed during regular business hours
• Refunds will be issued as store credit or to the original payment method